Career Explorer Office and admin
Changing shape
Loan interviewers and clerks
Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.
Among the careers AI is changing fastest: more resilient than 6% of the 831 careers we score. AI exposure is very high (the Bureau of Labor Statistics rates it very high), and US jobs are projected to change by -2.4% by 2035, expected to shrink. The work leans on emotional intelligence and ethical judgement.
AI can do many of the tasks, and hiring is expected to grow slower than average or to shrink. The job is likely to change, so build the human parts of it.
- Median pay (2025)
- $50,020
- Job growth to 2035
- -2.4%
- Openings a year
- 10,500
- People doing it (2025)
- 169,000
- Usual route in
- High school diploma, then short on-the-job training
Where people already use AI for this work
- Provide information to guests, clients, or customers
- Prepare documentation for contracts, applications, or permits
- Evaluate the quality or accuracy of data
From Microsoft Research, Working with AI (2025).
Work AI rarely helps with
- Maintain sales or financial records
- Collect data about consumer needs or opinions
- Interview people to obtain information
What the work looks like
- Interview loan applicants to obtain personal and financial data and to assist in completing applications.
- Answer questions and advise customers regarding loans and transactions.
- Submit loan applications with recommendation for underwriting approval.
- Verify and examine information and accuracy of loan application and closing documents.
- Record applications for loan and credit, loan information, and disbursements of funds, using computers.
From O*NET 31.0, US Department of Labor.
What the Bureau of Labor Statistics expects
- Fewer of these jobs, as credit companies adopt automated systems, which can perform many loan application tasks, and require reduced interactions with customers.
Careers using similar strengths, with a stronger outlook
- Dispatchers, except police, fire, and ambulanceChanging shape, Index 7, -0.7%
- Postmasters and mail superintendentsChanging shape, Index 32, -0.3%
- Reservation and transportation ticket agents and travel clerksChanging shape, Index 18, +2.5%
- Claims adjusters, examiners, and investigatorsChanging shape, Index 7, -5.5%
Also known as: Loan Analyst, Loan Assistant, Loan Processor, Mortgage Loan Processor, Licensed Loan Officer Assistant, Loan Clerk, Loan Originator, Loan Representative.
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Sources: US Bureau of Labor Statistics Employment Projections 2025 to 2035; O*NET 31.0; Microsoft Research (2025); Anthropic Economic Index (2026); Eloundou and colleagues (Science, 2024); Felten, Raj and Seamans (2023). How we score. Updated 12 October 2026.