Career Explorer Management
Changing shape
Postmasters and mail superintendents
Plan, direct, or coordinate operational, administrative, management, and support services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.
Changing faster than most: more resilient than 32% of the 831 careers we score. AI exposure is moderate (the Bureau of Labor Statistics rates it high), and US jobs are projected to change by -0.3% by 2035, expected to shrink. The work leans on emotional intelligence and ethical judgement.
AI can do many of the tasks, and hiring is expected to grow slower than average or to shrink. The job is likely to change, so build the human parts of it.
- Median pay (2025)
- $96,660
- Job growth to 2035
- -0.3%
- Openings a year
- 900
- People doing it (2025)
- 13,300
- Usual route in
- High school diploma, then moderate on-the-job training
Where people already use AI for this work
- Respond to customer problems or inquiries
- Provide information to guests, clients, or customers
From Microsoft Research, Working with AI (2025).
Work AI rarely helps with
- Assign work to others
- Direct organizational operations, activities, or procedures
- Train others on operational or work procedures
What the work looks like
- Monitor employees' work schedules and attendance for payroll purposes.
- Organize and supervise activities, such as the processing of incoming and outgoing mail.
- Resolve customer complaints.
- Prepare employee work schedules.
- Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
From O*NET 31.0, US Department of Labor.
Careers using similar strengths, with a stronger outlook
- Gambling managersGrows with AI, Index 61, +3.6%
- First-line supervisors of personal service workersGrows with AI, Index 62, +6.3%
- Occupational health and safety techniciansHuman edge, growing, Index 92, +19.4%
- Residential advisorsGrows with AI, Index 63, +3.5%
Also known as: Distribution Operation Supervisor (SDO), Distribution Operations Manager, Postmaster, Remote Encoding Center Manager, Delivery Supervisor, Distribution Operations Supervisor, Mail Delivery Supervisor, Postal Supervisor.
Is this career on your child's list?
Build a free Career Playbook matched to your child, or get a 90-day Action Plan with dated next steps, written for your child by name.
Sources: US Bureau of Labor Statistics Employment Projections 2025 to 2035; O*NET 31.0; Microsoft Research (2025); Anthropic Economic Index (2026); Eloundou and colleagues (Science, 2024); Felten, Raj and Seamans (2023). How we score. Updated 12 October 2026.