Career Explorer Office and admin
Changing shape
Reservation and transportation ticket agents and travel clerks
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Among the careers AI is changing fastest: more resilient than 18% of the 831 careers we score. AI exposure is very high (the Bureau of Labor Statistics rates it very high), and US jobs are projected to change by +2.5% by 2035, slower than average. The work leans on emotional intelligence.
AI can do many of the tasks, and hiring is expected to grow slower than average or to shrink. The job is likely to change, so build the human parts of it.
- Median pay (2025)
- $44,390
- Job growth to 2035
- +2.5%
- Openings a year
- 11,800
- People doing it (2025)
- 120,000
- Usual route in
- High school diploma, then short on-the-job training
Where people already use AI for this work
- Provide information to guests, clients, or customers
- Provide general assistance to others, such as customers, patrons, or motorists
- Explain regulations, policies, or procedures
From Microsoft Research, Working with AI (2025).
Work AI rarely helps with
- Assist individuals with special needs
- Move materials, equipment, or supplies
- Monitor operations to ensure adequate performance
What the work looks like
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Promote particular destinations, tour packages, and other travel services.
- Confer with customers to determine their service requirements and travel preferences.
- Prepare customer invoices and accept payment.
- Keep information facilities clean during operation.
From O*NET 31.0, US Department of Labor.
What the Bureau of Labor Statistics expects
- Fewer of these jobs, as the tasks completed by reservation and transportation ticket agents and travel clerks are completed by passengers using mobile applications and self-service kiosks to bypass the ticket counter.
Careers using similar strengths, with a stronger outlook
- Hotel, motel, and resort desk clerksChanging shape, Index 22, +1.8%
- Cargo and freight agentsGrows with AI, Index 31, +6.2%
- Health technologists and technicians, all otherHuman edge, growing, Index 64, +5.9%
- Security guardsHuman edge, steady, Index 63, +0.9%
Also known as: Airport Sales Agent, Reservation Agent, Reservations Agent, Tour Sales Representative, Airline Ticket Agent, Baggage Service Agent, Corporate Travel Agent, Reservationist.
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Sources: US Bureau of Labor Statistics Employment Projections 2025 to 2035; O*NET 31.0; Microsoft Research (2025); Anthropic Economic Index (2026); Eloundou and colleagues (Science, 2024); Felten, Raj and Seamans (2023). How we score. Updated 12 October 2026.