Career Explorer Business and finance
Changing shape
Claims adjusters, examiners, and investigators
Review settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims.
Among the careers AI is changing fastest: more resilient than 7% of the 831 careers we score. AI exposure is high (the Bureau of Labor Statistics rates it very high), and US jobs are projected to change by -5.5% by 2035, expected to shrink. The work leans on ethical judgement and emotional intelligence.
AI can do many of the tasks, and hiring is expected to grow slower than average or to shrink. The job is likely to change, so build the human parts of it.
- Median pay (2025)
- $78,000
- Job growth to 2035
- -5.5%
- Openings a year
- 20,900
- People doing it (2025)
- 376,000
- Usual route in
- High school diploma, then long on-the-job training
Where people already use AI for this work
- Investigate criminal or legal matters
- Communicate with others about operational plans or activities
- Implement procedures or processes
From Microsoft Research, Working with AI (2025).
Work AI rarely helps with
- Interview people to obtain information
- Analyze data to improve operations
- Prepare legal or regulatory documents
What the work looks like
- Examine claims forms and other records to determine insurance coverage.
- Analyze information gathered by investigation and report findings and recommendations.
- Pay and process claims within designated authority level.
- Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
- Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
From O*NET 31.0, US Department of Labor.
What the Bureau of Labor Statistics expects
- Fewer of these jobs, as computer software and artificial intelligence (AI) will make claims adjustment processes more efficient, allowing adjusters to focus on more complex claims.
Careers using similar strengths, with a stronger outlook
- Eligibility interviewers, government programsChanging shape, Index 9, +1.6%
- Reservation and transportation ticket agents and travel clerksChanging shape, Index 18, +2.5%
- TellersChanging shape, Index 11, -13.2%
- Security guardsHuman edge, steady, Index 63, +0.9%
Also known as: Claims Adjuster, Claims Analyst, Claims Examiner, Claims Representative, Claims Specialist, Corporate Claims Examiner, Field Claims Adjuster, General Adjuster.
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Sources: US Bureau of Labor Statistics Employment Projections 2025 to 2035; O*NET 31.0; Microsoft Research (2025); Anthropic Economic Index (2026); Eloundou and colleagues (Science, 2024); Felten, Raj and Seamans (2023). How we score. Updated 12 October 2026.