Changing shape

Tellers

Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.

AI Resistance Index 11 of 99

Among the careers AI is changing fastest: more resilient than 11% of the 831 careers we score. AI exposure is high (the Bureau of Labor Statistics rates it high), and US jobs are projected to change by -13.2% by 2035, expected to shrink. The work leans on emotional intelligence and ethical judgement.

AI can do many of the tasks, and hiring is expected to grow slower than average or to shrink. The job is likely to change, so build the human parts of it.

Median pay (2025): $43,030
Job growth to 2035: -13.2%
Openings a year: 26,800
People doing it (2025): 339,000
Usual route in: High school diploma, then short on-the-job training

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Where people already use AI for this work

Evaluate the quality or accuracy of data
Execute financial transactions
Respond to customer problems or inquiries

From Microsoft Research, Working with AI (2025).

Work AI rarely helps with

Collect fares or payments
Reconcile financial data
Sell products or services

What the work looks like

Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Monitor bank vaults to ensure cash balances are correct.
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

From O*NET 31.0, US Department of Labor.

What the Bureau of Labor Statistics expects

Fewer of these jobs, as various types of technology, including online and mobile applications, enhanced ATMs, and video teller kiosks, will perform tasks currently performed by tellers.

Careers using similar strengths, with a stronger outlook

First-line supervisors of gambling services workersGrows with AI, Index 48, +3.5%
Security guardsHuman edge, steady, Index 63, +0.9%
Reservation and transportation ticket agents and travel clerksChanging shape, Index 18, +2.5%
Hotel, motel, and resort desk clerksChanging shape, Index 22, +1.8%

Also known as: Bank Teller, Financial Services Representative (FSR), Member Services Representative, Teller, Account Representative, Branch Operations Specialist, Customer Relationship Specialist, Customer Service Associate (CSA).

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Sources: US Bureau of Labor Statistics Employment Projections 2025 to 2035; O*NET 31.0; Microsoft Research (2025); Anthropic Economic Index (2026); Eloundou and colleagues (Science, 2024); Felten, Raj and Seamans (2023). How we score. Updated 12 October 2026.