Career Explorer Personal care
Grows with AI
First-line supervisors of gambling services workers
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
In the middle of the pack: more resilient than 48% of the 831 careers we score. AI exposure is moderate (the Bureau of Labor Statistics rates it high), and US jobs are projected to change by +3.5% by 2035, faster than average. The work leans on emotional intelligence and ethical judgement.
AI can help with many of the tasks, and demand is still growing. Being fluent with AI is the edge here.
- Median pay (2025)
- $63,820
- Job growth to 2035
- +3.5%
- Openings a year
- 2,600
- People doing it (2025)
- 27,200
- Usual route in
- High school diploma
Where people already use AI for this work
- Conduct amusement or gaming activities
- Coordinate with others to resolve problems
- Respond to customer problems or inquiries
From Microsoft Research, Working with AI (2025).
Work AI rarely helps with
- Monitor operations to ensure adequate performance
- Maintain sales or financial records
- Prepare reports of operational or procedural activities
What the work looks like
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform paperwork required for monetary transactions.
- Respond to and resolve patrons' complaints.
- Greet customers and ask about the quality of service they are receiving.
From O*NET 31.0, US Department of Labor.
Careers using similar strengths, with a stronger outlook
- Pharmacy techniciansGrows with AI, Index 56, +6.4%
- Security guardsHuman edge, steady, Index 63, +0.9%
- Lifeguards, ski patrol, and other recreational protective service workersHuman edge, growing, Index 96, +5.5%
- Farm labor contractorsHuman edge, growing, Index 82, +7.4%
Also known as: Casino Shift Manager (CSM), Floor Supervisor, Slot Supervisor, Table Games Supervisor, Casino Manager, Pit Boss, Pit Supervisor, Slot Floor Person.
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Sources: US Bureau of Labor Statistics Employment Projections 2025 to 2035; O*NET 31.0; Microsoft Research (2025); Anthropic Economic Index (2026); Eloundou and colleagues (Science, 2024); Felten, Raj and Seamans (2023). How we score. Updated 12 October 2026.