Career Explorer Office and admin
Changing shape
New accounts clerks
Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.
Among the careers AI is changing fastest: more resilient than 6% of the 831 careers we score. AI exposure is high (the Bureau of Labor Statistics rates it high), and US jobs are projected to change by -6.5% by 2035, expected to shrink. The work leans on emotional intelligence.
AI can do many of the tasks, and hiring is expected to grow slower than average or to shrink. The job is likely to change, so build the human parts of it.
- Median pay (2025)
- $47,670
- Job growth to 2035
- -6.5%
- Openings a year
- 2,300
- People doing it (2025)
- 37,900
- Usual route in
- High school diploma, then moderate on-the-job training
Where people already use AI for this work
- Explain regulations, policies, or procedures
- Explain technical details of products or services
- Execute financial transactions
From Microsoft Research, Working with AI (2025).
Work AI rarely helps with
- Collect fares or payments
- Interview people to obtain information
- Distribute materials, supplies, or resources
What the work looks like
- Perform teller duties as required.
- Process loan applications.
- Compile information about new accounts, enter account information into computers, and file related forms or other documents.
- Collect and record customer deposits and fees and issue receipts, using computers.
- Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit.
From O*NET 31.0, US Department of Labor.
What the Bureau of Labor Statistics expects
- Fewer of these jobs, as bank customers increasingly use online and mobile tools to open bank accounts, reducing the need for these workers.
Careers using similar strengths, with a stronger outlook
- Receptionists and information clerksChanging shape, Index 7, -1.7%
- Eligibility interviewers, government programsChanging shape, Index 9, +1.6%
- Medical secretaries and administrative assistantsGrows with AI, Index 16, +4.8%
- Court, municipal, and license clerksChanging shape, Index 13, +3.4%
Also known as: Financial Services Representative, Member Service Representative, New Accounts Representative, Personal Banker, Banking Services Representative, Customer Service Specialist, Financial Service Representative, New Accounts Clerk.
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Sources: US Bureau of Labor Statistics Employment Projections 2025 to 2035; O*NET 31.0; Microsoft Research (2025); Anthropic Economic Index (2026); Eloundou and colleagues (Science, 2024); Felten, Raj and Seamans (2023). How we score. Updated 12 October 2026.