Career Explorer Office and admin
Changing shape
Receptionists and information clerks
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Among the careers AI is changing fastest: more resilient than 7% of the 831 careers we score. AI exposure is very high (the Bureau of Labor Statistics rates it very high), and US jobs are projected to change by -1.7% by 2035, expected to shrink. The work leans on emotional intelligence.
AI can do many of the tasks, and hiring is expected to grow slower than average or to shrink. The job is likely to change, so build the human parts of it.
- Median pay (2025)
- $38,010
- Job growth to 2035
- -1.7%
- Openings a year
- 105,000
- People doing it (2025)
- 948,000
- Usual route in
- High school diploma, then short on-the-job training
Where people already use AI for this work
- Provide information to guests, clients, or customers
- Provide general assistance to others, such as customers, patrons, or motorists
- Perform administrative or clerical activities
From Microsoft Research, Working with AI (2025).
Work AI rarely helps with
- Schedule appointments
- Process shipments or mail
- Collect fares or payments
What the work looks like
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.
- Analyze data to determine answers to questions from customers or members of the public.
From O*NET 31.0, US Department of Labor.
What the Bureau of Labor Statistics expects
- Fewer of these jobs, as companies use computer software, enhanced with artificial intelligence (AI) technology, to automate data collection, document preparation, and other tasks performed by clerks.
Careers using similar strengths, with a stronger outlook
- Medical secretaries and administrative assistantsGrows with AI, Index 16, +4.8%
- Library assistants, clericalChanging shape, Index 12, -6.4%
- Court, municipal, and license clerksChanging shape, Index 13, +3.4%
- Legal secretaries and administrative assistantsChanging shape, Index 9, -5.2%
Also known as: Front Desk Receptionist, Greeter, Office Assistant, Receptionist, Clerk Specialist, Information Assistant (Info Assistant), Medical Receptionist, Member Services Representative (Member Services Rep).
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Sources: US Bureau of Labor Statistics Employment Projections 2025 to 2035; O*NET 31.0; Microsoft Research (2025); Anthropic Economic Index (2026); Eloundou and colleagues (Science, 2024); Felten, Raj and Seamans (2023). How we score. Updated 12 October 2026.