Career Explorer Office and admin
Grows with AI
Medical secretaries and administrative assistants
Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
Among the careers AI is changing fastest: more resilient than 16% of the 831 careers we score. AI exposure is very high (the Bureau of Labor Statistics rates it very high), and US jobs are projected to change by +4.8% by 2035, faster than average. The work leans on emotional intelligence.
AI can help with many of the tasks, and demand is still growing. Being fluent with AI is the edge here.
- Median pay (2025)
- $45,930
- Job growth to 2035
- +4.8%
- Openings a year
- 89,200
- People doing it (2025)
- 979,000
- Usual route in
- High school diploma, then moderate on-the-job training
Where people already use AI for this work
- Provide information to guests, clients, or customers
- Provide general assistance to others, such as customers, patrons, or motorists
- Communicate with others about operational plans or activities
From Microsoft Research, Working with AI (2025).
Work AI rarely helps with
- Maintain health or medical records
- Process shipments or mail
- Schedule appointments
What the work looks like
- Answer telephones and direct calls to appropriate staff.
- Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Complete insurance or other claim forms.
From O*NET 31.0, US Department of Labor.
What the Bureau of Labor Statistics expects
- Fewer of these jobs, as the increasing use of technology, including artificial intelligence (AI) tools, allows medical secretaries and administrative assistants to perform tasks more efficiently.
Careers using similar strengths, with a stronger outlook
- Locker room, coatroom, and dressing room attendantsHuman edge, growing, Index 76, +6.4%
- Hosts and hostesses, restaurant, lounge, and coffee shopChanging shape, Index 31, +3.4%
- Food servers, nonrestaurantHuman edge, growing, Index 76, +4.5%
- School bus monitorsChanging shape, Index 22, -1.9%
Also known as: Medical Receptionist, Medical Secretary, Unit Clerk, Unit Support Representative, Clinic Office Assistant, Front Desk Receptionist, Medical Office Specialist, Physician Office Specialist.
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Sources: US Bureau of Labor Statistics Employment Projections 2025 to 2035; O*NET 31.0; Microsoft Research (2025); Anthropic Economic Index (2026); Eloundou and colleagues (Science, 2024); Felten, Raj and Seamans (2023). How we score. Updated 12 October 2026.