Career Explorer Office and admin
Grows with AI
Cargo and freight agents
Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.
Changing faster than most: more resilient than 31% of the 831 careers we score. AI exposure is high (the Bureau of Labor Statistics rates it very high), and US jobs are projected to change by +6.2% by 2035, faster than average. The work leans on emotional intelligence.
AI can help with many of the tasks, and demand is still growing. Being fluent with AI is the edge here.
- Median pay (2025)
- $52,260
- Job growth to 2035
- +6.2%
- Openings a year
- 9,000
- People doing it (2025)
- 100,000
- Usual route in
- High school diploma, then short on-the-job training
Where people already use AI for this work
- Prepare documentation for contracts, applications, or permits
- Advise others on business or operational matters
- Explain regulations, policies, or procedures
From Microsoft Research, Working with AI (2025).
Work AI rarely helps with
- Analyze data to improve operations
- Direct organizational operations, activities, or procedures
- Negotiate contracts or agreements
What the work looks like
- Negotiate and arrange transport of goods with shipping or freight companies.
- Determine method of shipment and prepare bills of lading, invoices, and other shipping documents.
- Track delivery progress of shipments.
- Prepare manifests showing numbers of airplane passengers and baggage, mail, and freight weights, transmitting data to destinations.
- Advise clients on transportation and payment methods.
From O*NET 31.0, US Department of Labor.
Careers using similar strengths, with a stronger outlook
- Personal care and service workers, all otherHuman edge, growing, Index 77, +5.9%
- Entertainment attendants and related workers, all otherHuman edge, growing, Index 70, +4.0%
- Gambling service workers, all otherHuman edge, growing, Index 69, +4.2%
- Parts salespersonsChanging shape, Index 49, +3.0%
Also known as: Air Export Specialist, Drop Shipment Clerk, Logistics Coordinator, Logistics Service Representative, Air Export Agent, Air Export Coordinator, Freight Forwarder, GSA Coordinator (General Services Administration Coordinator).
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Sources: US Bureau of Labor Statistics Employment Projections 2025 to 2035; O*NET 31.0; Microsoft Research (2025); Anthropic Economic Index (2026); Eloundou and colleagues (Science, 2024); Felten, Raj and Seamans (2023). How we score. Updated 12 October 2026.