Changing shape

Concierges

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

AI Resistance Index 23 of 99

Changing faster than most: more resilient than 23% of the 831 careers we score. AI exposure is very high (the Bureau of Labor Statistics rates it very high), and US jobs are projected to change by +2.6% by 2035, slower than average. The work leans on emotional intelligence and creative vision.

AI can do many of the tasks, and hiring is expected to grow slower than average or to shrink. The job is likely to change, so build the human parts of it.

Median pay (2025): $38,950
Job growth to 2035: +2.6%
Openings a year: 6,900
People doing it (2025): 50,200
Usual route in: High school diploma, then moderate on-the-job training

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Where people already use AI for this work

Provide general assistance to others, such as customers, patrons, or motorists
Provide information to guests, clients, or customers
Purchase goods or services

From Microsoft Research, Working with AI (2025).

Work AI rarely helps with

Move materials, equipment, or supplies
Direct organizational operations, activities, or procedures
Coordinate group, community, or public activities

What the work looks like

Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
Provide directions to guests.
Order flowers for guests.
Make travel arrangements for sightseeing or other tours.

From O*NET 31.0, US Department of Labor.

What the Bureau of Labor Statistics expects

Fewer of these jobs, as establishments implement digital solutions to provide information to customers.
More of these jobs, as higher-end senior living communities that are more likely to offer concierge services are being built at a faster rate than less expensive senior living communities.

Careers using similar strengths, with a stronger outlook

First-line supervisors of entertainment and recreation workers, except gambling servicesGrows with AI, Index 57, +5.3%
Tour and travel guidesGrows with AI, Index 42, +6.3%
Self-enrichment teachersGrows with AI, Index 48, +3.5%
Social and human service assistantsGrows with AI, Index 78, +7.4%

Also known as: Chef Concierge, Concierge, Guest Service Agent, Hotel Concierge, Activities Concierge, Club Concierge, Conference Concierge, Front Desk Agent.

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Sources: US Bureau of Labor Statistics Employment Projections 2025 to 2035; O*NET 31.0; Microsoft Research (2025); Anthropic Economic Index (2026); Eloundou and colleagues (Science, 2024); Felten, Raj and Seamans (2023). How we score. Updated 12 October 2026.