aiready.family

Career Explorer Office and admin

Changing shape

Bill and account collectors

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

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AI Resistance Index 1 of 99

Among the careers AI is changing fastest: more resilient than 1% of the 831 careers we score. AI exposure is very high (the Bureau of Labor Statistics rates it very high), and US jobs are projected to change by -10.4% by 2035, expected to shrink.

AI can do many of the tasks, and hiring is expected to grow slower than average or to shrink. The job is likely to change, so build the human parts of it.

Median pay (2025)
$47,030
Job growth to 2035
-10.4%
Openings a year
11,200
People doing it (2025)
160,000
Usual route in
High school diploma, then moderate on-the-job training
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Where people already use AI for this work

  • Provide information to guests, clients, or customers
  • Respond to customer problems or inquiries
  • Perform administrative or clerical activities

From Microsoft Research, Working with AI (2025).

Work AI rarely helps with

  • Negotiate contracts or agreements
  • Maintain sales or financial records
  • Collect fares or payments

What the work looks like

  • Record information about financial status of customers and status of collection efforts.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Advise customers of necessary actions and strategies for debt repayment.

From O*NET 31.0, US Department of Labor.

What the Bureau of Labor Statistics expects

  • Fewer of these jobs, as automated collections software allows the same amount of collections work to be done with fewer human collectors.

Careers using similar strengths, with a stronger outlook

Also known as: Collector, Debt Collector, Patient Access Specialist, Patient Account Representative, Account Representative, Accounts Receivable Specialist (AR Specialist), Collection Agent, Collection Specialist.

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Sources: US Bureau of Labor Statistics Employment Projections 2025 to 2035; O*NET 31.0; Microsoft Research (2025); Anthropic Economic Index (2026); Eloundou and colleagues (Science, 2024); Felten, Raj and Seamans (2023). How we score. Updated 12 October 2026.