Career Explorer Office and admin
Changing shape
Correspondence clerks
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
Among the careers AI is changing fastest: more resilient than 3% of the 831 careers we score. AI exposure is very high (the Bureau of Labor Statistics rates it very high), and US jobs are projected to change by -5.6% by 2035, expected to shrink.
AI can do many of the tasks, and hiring is expected to grow slower than average or to shrink. The job is likely to change, so build the human parts of it.
- Median pay (2025)
- $46,800
- Job growth to 2035
- -5.6%
- Openings a year
- 500
- People doing it (2025)
- 4,800
- Usual route in
- High school diploma, then short on-the-job training
Where people already use AI for this work
- Perform administrative or clerical activities
- Compile records, documentation, or other data
- Prepare documentation for contracts, applications, or permits
From Microsoft Research, Working with AI (2025).
Work AI rarely helps with
- Maintain operational records
- Process shipments or mail
- Reconcile financial data
What the work looks like
- Ensure that money collected is properly recorded and secured.
- Maintain files and control records to show correspondence activities.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
From O*NET 31.0, US Department of Labor.
What the Bureau of Labor Statistics expects
- Fewer of these jobs, as increasingly capable document automation and virtual messaging systems increase the productivity of these workers.
Careers using similar strengths, with a stronger outlook
- Tax preparersGrows with AI, Index 14, +4.7%
- Legal secretaries and administrative assistantsChanging shape, Index 9, -5.2%
- Information and record clerks, all otherChanging shape, Index 7, +0.8%
- Communications equipment operators, all otherChanging shape, Index 5, +1.0%
Also known as: Correspondence Clerk, Correspondence Coordinator, Correspondence Representative (Correspondence Rep), Dispute Resolution Analyst, Chargeback Specialist, Claims Correspondence Clerk, Correspondent, Dispute Specialist.
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Sources: US Bureau of Labor Statistics Employment Projections 2025 to 2035; O*NET 31.0; Microsoft Research (2025); Anthropic Economic Index (2026); Eloundou and colleagues (Science, 2024); Felten, Raj and Seamans (2023). How we score. Updated 12 October 2026.