Career Explorer Personal care
Human edge, steady
Ushers, lobby attendants, and ticket takers
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
Changing faster than most: more resilient than 33% of the 831 careers we score. AI exposure is moderate (the Bureau of Labor Statistics rates it moderate), and US jobs are projected to change by +0.9% by 2035, slower than average.
AI struggles with much of this work. Hiring is expected to grow slower than average, or to shrink.
- Median pay (2025)
- $32,910
- Job growth to 2035
- +0.9%
- Openings a year
- 27,300
- People doing it (2025)
- 124,000
- Usual route in
- No formal credential, then short on-the-job training
Where people already use AI for this work
- Provide information to guests, clients, or customers
- Respond to customer problems or inquiries
- Provide general assistance to others, such as customers, patrons, or motorists
From Microsoft Research, Working with AI (2025).
Work AI rarely helps with
- Sell products or services
- Escort others
- Assist individuals with special needs
What the work looks like
- Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
- Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
- Clean facilities.
- Provide assistance with patrons' special needs, such as helping those with wheelchairs.
- Maintain order and ensure adherence to safety rules.
From O*NET 31.0, US Department of Labor.
What the Bureau of Labor Statistics expects
- Fewer of these jobs, as productivity improves through the adoption of more efficient, contactless ticketing and check-in systems.
Careers using similar strengths, with a stronger outlook
- ShampooersHuman edge, growing, Index 79, +5.6%
- Funeral attendantsHuman edge, steady, Index 55, +2.6%
- Locker room, coatroom, and dressing room attendantsHuman edge, growing, Index 76, +6.4%
- Gambling dealersHuman edge, steady, Index 44, +3.4%
Also known as: Lobby Attendant, Ticket Taker, Usher, Visitor Services Associate, Theater Attendant, Theatre Usher, Ticket Attendant, Visitor Services Assistant.
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Sources: US Bureau of Labor Statistics Employment Projections 2025 to 2035; O*NET 31.0; Microsoft Research (2025); Anthropic Economic Index (2026); Eloundou and colleagues (Science, 2024); Felten, Raj and Seamans (2023). How we score. Updated 12 October 2026.