aiready.family

Career Explorer Office and admin

Changing shape

Secretaries and administrative assistants, except legal, medical, and executive

Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

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AI Resistance Index 1 of 99

Among the careers AI is changing fastest: more resilient than 1% of the 831 careers we score. AI exposure is very high (the Bureau of Labor Statistics rates it very high), and US jobs are projected to change by -6.0% by 2035, expected to shrink.

AI can do many of the tasks, and hiring is expected to grow slower than average or to shrink. The job is likely to change, so build the human parts of it.

Median pay (2025)
$47,540
Job growth to 2035
-6.0%
Openings a year
164,000
People doing it (2025)
1.9 million
Usual route in
High school diploma, then short on-the-job training
Open the full picture Ask Mr Thoob about it

Where people already use AI for this work

  • Provide information to guests, clients, or customers
  • Provide general assistance to others, such as customers, patrons, or motorists
  • Operate office equipment

From Microsoft Research, Working with AI (2025).

Work AI rarely helps with

  • Distribute materials, supplies, or resources
  • Maintain operational records
  • Schedule appointments

What the work looks like

  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Create, maintain, and enter information into databases.
  • Use computers for various applications, such as database management or word processing.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

From O*NET 31.0, US Department of Labor.

What the Bureau of Labor Statistics expects

  • Fewer of these jobs, as technology, including artificial intelligence (AI) systems, assists workers with routine back office functions, such as preparing documents, scheduling, and notetaking.

Careers using similar strengths, with a stronger outlook

Also known as: Administrative Assistant (Admin Assistant), Administrative Secretary (Admin Secretary), Office Assistant, Secretary, Administrative Clerk, Administrative Specialist (Admin Specialist), Administrative Support Assistant (ASA), Administrative Technician.

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Sources: US Bureau of Labor Statistics Employment Projections 2025 to 2035; O*NET 31.0; Microsoft Research (2025); Anthropic Economic Index (2026); Eloundou and colleagues (Science, 2024); Felten, Raj and Seamans (2023). How we score. Updated 12 October 2026.