Career Explorer Office and admin
Changing shape
Insurance claims and policy processing clerks
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
Among the careers AI is changing fastest: more resilient than 2% of the 831 careers we score. AI exposure is very high (the Bureau of Labor Statistics rates it very high), and US jobs are projected to change by -1.9% by 2035, expected to shrink.
AI can do many of the tasks, and hiring is expected to grow slower than average or to shrink. The job is likely to change, so build the human parts of it.
- Median pay (2025)
- $49,230
- Job growth to 2035
- -1.9%
- Openings a year
- 17,500
- People doing it (2025)
- 239,000
- Usual route in
- High school diploma, then moderate on-the-job training
Where people already use AI for this work
- Provide information to guests, clients, or customers
- Prepare documentation for contracts, applications, or permits
- Evaluate the quality or accuracy of data
From Microsoft Research, Working with AI (2025).
Work AI rarely helps with
- Examine financial activities, operations, or systems
- Process shipments or mail
- Maintain operational records
What the work looks like
- Prepare insurance claim forms or related documents, and review them for completeness.
- Pay small claims.
- Calculate amount of claim.
- Post or attach information to claim file.
- Transmit claims for payment or further investigation.
From O*NET 31.0, US Department of Labor.
What the Bureau of Labor Statistics expects
- Fewer of these jobs, as firms increase the use of computer software, enhanced with artificial intelligence (AI) technology, to automate claims and policy processing.
Careers using similar strengths, with a stronger outlook
- Information and record clerks, all otherChanging shape, Index 7, +0.8%
- Communications equipment operators, all otherChanging shape, Index 5, +1.0%
- Financial clerks, all otherChanging shape, Index 5, 0.0%
- Office and administrative support workers, all otherChanging shape, Index 3, -7.3%
Also known as: Claims Processor, Claims Representative (Claims Rep), Claims Technician (Claims Tech), Underwriting Assistant, Claims Adjudicator, Claims Analyst, Claims Clerk, Claims Customer Service Representative (Claims CSR).
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Sources: US Bureau of Labor Statistics Employment Projections 2025 to 2035; O*NET 31.0; Microsoft Research (2025); Anthropic Economic Index (2026); Eloundou and colleagues (Science, 2024); Felten, Raj and Seamans (2023). How we score. Updated 12 October 2026.