Changing shape

First-line supervisors of office and administrative support workers

Directly supervise and coordinate the activities of clerical and administrative support workers.

AI Resistance Index 17 of 99

Among the careers AI is changing fastest: more resilient than 17% of the 831 careers we score. AI exposure is very high (the Bureau of Labor Statistics rates it very high), and US jobs are projected to change by +0.1% by 2035, slower than average. The work leans on emotional intelligence and creative vision.

AI can do many of the tasks, and hiring is expected to grow slower than average or to shrink. The job is likely to change, so build the human parts of it.

Median pay (2025): $69,500
Job growth to 2035: +0.1%
Openings a year: 127,000
People doing it (2025): 1.5 million
Usual route in: High school diploma

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Where people already use AI for this work

Explain regulations, policies, or procedures
Communicate with others about operational plans or activities
Respond to customer problems or inquiries

From Microsoft Research, Working with AI (2025).

Work AI rarely helps with

Supervise personnel activities
Develop organizational policies, systems, or processes
Train others on operational or work procedures

What the work looks like

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

From O*NET 31.0, US Department of Labor.

What the Bureau of Labor Statistics expects

Fewer of these jobs, as office and administrative support occupations decline, resulting in fewer first-line supervisors needed.

Careers using similar strengths, with a stronger outlook

First-line supervisors of entertainment and recreation workers, except gambling servicesGrows with AI, Index 57, +5.3%
Community health workersGrows with AI, Index 80, +12.7%
Social and human service assistantsGrows with AI, Index 78, +7.4%
Childcare workersChanging shape, Index 47, -2.0%

Also known as: Accounting Manager, Customer Service Manager, Customer Service Supervisor, Office Manager, Accounts Payable Supervisor, Accounts Receivable Manager, Administrative Supervisor, Office Coordinator.

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Sources: US Bureau of Labor Statistics Employment Projections 2025 to 2035; O*NET 31.0; Microsoft Research (2025); Anthropic Economic Index (2026); Eloundou and colleagues (Science, 2024); Felten, Raj and Seamans (2023). How we score. Updated 12 October 2026.